Company

The client is based in Zurich, Switzerland. It has over 65,000 employees in over 50 countries and primarily provides financial services to private, corporate and institutional clients.

Challenges

For the client, Central Event and Hospitality ticketing represented an enormous administrative burden that peaked every year from Feb to May. The majority of the information required for registration was identical but had to be manually processed and e-mailed. We were approached by the client to create Wireframes for a new internet portal that would minimize the steps of the process and optimize event ticketing, increase client experience, save costs and reduce the administrative burden with a self service portal. They also requested that the information architecture and layout of the portal further reduce phone and email enquiries about availability with a real time count of open packages per Business Sector that could be updated from the custom content management system (CMS). Lastly, they wanted to reduce waiting time for CA / CAA by providing immediate confirmation of ticket allocation. 

Approach

Due to strict Swiss Banking regulations and LAC compliance, the wireframes and specifications developed by Swiss Commerce to be used by the internal Banks’ IT department had to be implemented to avoid any cross-border data transfer issues.

Results

Work in progress.

UI Restrictions

In order to ensure consistency among other internal portals, we were provided with overall layout restrictions and formatting guidelines.

Process Flow

The event process had three phases: pre-event, day of event, and post event.

Data Exchange